Terms of Service

Effective date: 2026-11-07

These Terms of Service (the "Terms") are an agreement between you and GRYFFINDOR PTE. LTD., a company registered in Singapore with its address at 12 Woodlands Square, #13-62 Woods Square, Singapore 737715 ("we", "us", "our"), and govern your use of the Ithren mobile app and related services (the "Service"). By creating an account or using the Service, you agree to these Terms, our Privacy Policy and our Community Guidelines. If you do not agree, do not use the Service.

1. Eligibility: adults only

You must be at least 18 years old (or the age of majority where you live, if higher) to use the Service. When you first sign in you will be asked to confirm your age. If we learn or reasonably believe that you are under 18, we will close your account.

2. Your account

• You sign in with Apple or Google. You are responsible for keeping access to that sign-in account secure and for all activity under your Ithren account.
• One person may not use the Service to evade a suspension or ban, and you may not sell, transfer or share your account.
• You must provide accurate information and must not impersonate any person.

3. AI-generated content

• Characters on the Service are fictional and their replies are generated by artificial intelligence. AI replies may be inaccurate, inappropriate or unexpected, and do not represent our views. Do not rely on AI replies for medical, legal, financial or other professional advice.
• If you are in crisis or thinking about harming yourself, please contact local emergency services or a crisis line immediately.
• To generate replies, your conversation content is sent to third-party AI model providers, as described in the Privacy Policy. You must agree to this before using chat features.
• We use automated and human moderation. Messages or replies that violate our rules may be blocked or replaced.
• A character you have chatted with may send you an AI-generated message in your conversation when you have been away for a while (it does not cost credits). You can turn this off entirely in Settings or for a single conversation, as described in the Privacy Policy.

4. Credits (virtual currency)

• The Service uses a virtual currency ("Credits") to pay for AI replies, story illustrations, voice playback, videos, AI avatar generation and other features. Credits can only be obtained through in-app purchases (top-ups or subscriptions) in the App Store or Google Play, as gifts and rewards from us, or by redeeming Coins as described in Section 5.
• Credits are a limited, non-transferable, revocable license to use features of the Service. Credits have no cash value, cannot be redeemed or exchanged for money, cannot be transferred to other users and are not personal property.
• There are two kinds of credits: permanent and limited-time. Permanent credits never expire. They include everything a top-up delivers (including the pack bonus shown on the purchase page and any first-purchase extra), credits delivered by a subscription (the "instant" credits when it starts or renews, and the "daily" credits you have claimed), and credits redeemed from Coins. The purchase page may describe a pack as "base + bonus"; once delivered, all of it is permanent.
• Limited-time credits expire. These are gifts unrelated to a purchase, such as the sign-up gift, new-user rewards, achievement rewards, invite rewards and featured-share rewards. The expiration date of each grant is shown in the app, and we remind you before it expires; any unused amount is forfeited when it expires.
• Credits are spent in this order: limited-time credits first (soonest expiring first), then permanent credits.
• Each feature costs the number of credits shown in the app. For example, a chat message costs a fixed price per message based on the tier of the selected model, illustrations and videos are priced per item, and some features are priced by the amount of text processed. Prices, how credits are charged and the spending order are described on the Billing page in the app, which forms part of these Terms. Members and non-members pay the same prices; subscriptions do not include discounts. We may change prices prospectively; changes are shown on the Billing page before they apply.
• First-purchase double. For each top-up pack marked "first purchase double" on the purchase page, the first time an account buys that pack it receives an extra amount equal to the pack's base credits (in addition to the usual pack bonus). Accounts that have received a refund are not eligible.
• New-member offer. We may offer a one-time new-member top-up pack for a limited number of days after you sign up (currently 7 days); its contents and price are shown on the purchase page. It can be bought only once per account and once per Apple or Google sign-in account; it cannot be combined with the offer marked as exclusive with it on the purchase page (currently the first-purchase double on the smallest pack); and accounts that have received a refund cannot buy it. If a purchase of it is completed when you are not eligible, you receive only the pack's base credits.
• Credits are forfeited if your account is deleted or terminated for violating these Terms, to the extent permitted by law.

Rewards and invites

• We may offer one-time rewards for completing certain in-app actions (such as completing your profile, creating your first character or generating your first illustration), for using the app during your first month, and for inviting friends. All such rewards are limited-time credits.
• Each reward can be received only once per account; the inviter reward is given once for each friend who counts, up to a monthly limit. Once a reward is reached, you must claim it in the app before the claim deadline shown there; unclaimed rewards expire and are not reissued.
• New-user rewards follow the version in effect when you signed up; later changes apply only to users who sign up afterwards.
• An invite counts only if the invited friend enters your invite code within 72 hours of signing up and then actually uses the app as described in the app (currently, sending 20 messages in total). Invites between accounts on the same device or network, accounts re-created after deletion, and self-invites do not count.
• Rewards never require a purchase, downloading another app, or a rating or review, and they cannot be exchanged for cash.
• The number of claims from the same sign-in account, device or network may be limited, and accounts that have received a refund may not receive new-user or invite rewards. If we find that rewards were obtained through multiple accounts, fake invites, scripts or other improper means, we may refuse or take back the rewards and take action under Section 10.
• We may change, pause or end reward programs at any time; rewards already claimed are not affected.

5. Creator Coins

• Earning Coins. Once your public character meets the eligibility requirements, when other users spend paid credits interacting with it (for example chatting, voice playback or story illustrations), we credit you with "Coins" at the rates published in the app. Currently only spending of paid credits earns a direct share; spending of bonus credits does not. Interacting with your own characters does not earn Coins. Coins are an internal unit of account. Coins are not money or a deposit, and they cannot be transferred to or traded with other users. We may change the earning rates and will publish any change in advance.
• Eligibility. No application is needed. A character starts earning automatically when all of these are met: the character is public and approved; your account is at least the required number of days old; the number of distinct users who have chatted with the character reaches the required number; and your account is in good standing, with no warnings in the last 90 days and no removed characters. The current thresholds are shown in the app. Spending that happens before a character is eligible does not earn Coins, and is not credited retroactively; if earning is paused because of a violation, it resumes with spending after the pause ends.
• Monthly popularity pool. Each month we may set aside a small share of that month's revenue, subject to a cap, as a popularity pool. It is divided among eligible creators as Coins according to their eligible characters' popularity (such as distinct users chatting, active conversations and fan illustrations, including activity from free users), with a cap on how much any one creator can receive. The share, cap and method are published in the app, and we may change or stop the pool.
• No guaranteed earnings. Earnings, the popularity pool, leaderboards and creator events depend on how other users use the Service. We do not guarantee that any creator will earn Coins, earn any particular amount or appear on a leaderboard. Leaderboards are calculated from the popularity figures described in the app, and we may exclude characters and creators that violate the Community Guidelines, are suspected of manipulation or have received multiple reports.
• Pending period. Coins are first recorded as "pending" and become "available" after a holding period (currently 30 days). If the related spending is refunded, reversed or determined to be abnormal during the holding period, the corresponding Coins are deducted. If a refund occurs after the Coins have become available, they are deducted from your available Coins, and any shortfall is recorded as a debt that is offset first against your future earnings.
• Preventing manipulation. To prevent artificial inflation of earnings, if we detect activity such as multiple accounts on the same device or network spending on each other, or an unusually high share of earnings coming from a single user, we may freeze the related Coins pending manual review and exclude the related users' activity from popularity figures. If the review finds a violation, the related Coins are void, and in serious cases we may restrict features of your account.
• Redeeming Coins. Available Coins may be redeemed, at the prices shown in the app, for credits (credited as permanent credits, which are non-refundable) or for a membership period (available only to creators who meet the eligibility requirements and have no violations; activated directly by us, without auto-renewal, and with the same benefits as the store subscription of the same tier; it runs separately from any store subscription and does not extend or shorten it). Redemptions are final and cannot be reversed. Coins cannot be applied directly toward App Store or Google Play prices.
• Coins do not expire.
• Exchange for cash. Withdrawals are not currently available, and Coins cannot be exchanged for cash. Creators who are invited to and accept a creator contract are settled separately under the Contracted Creator Agreement.
• Coins and violations. If your character or account violates these Terms or the Community Guidelines, your Coins are handled in proportion to the violation, and only the part related to it is affected:
• Reminder (for example a cover, description or tags that don't meet the guidelines, or a quality rejection): not counted as a strike and does not affect earnings.
• Warning (valid for 90 days): we take over the violating character. During the warning you earn no new Coins, are not included in the popularity pool and cannot be invited to a creator contract, and any contract payout for that month is paused. Pending Coins from that character are confiscated; settled Coins from your other characters are not affected.
• Suspension (content that crosses a legal line, a second warning within 90 days, or deliberate infringement): you cannot publish characters for 30 days, all your characters are hidden from public view, and any creator contract ends. All pending Coins are confiscated, and available Coins are frozen for a 30-day review, then released, or confiscated if we find fraud or manipulation.
• Ban (a third warning within 90 days, illegal content such as content involving minors, or fraud or manipulation): all Coins are confiscated, and we report illegal content to the relevant authorities as required by law.
• Appeals and holding period. You may appeal within 14 days of the notice, in the app (or by email if your account is banned). Confiscated Coins are held for 14 days and are not finally confiscated while an appeal is pending. If the appeal succeeds, we reverse the action and return the held Coins; if you don't appeal in time or the appeal is unsuccessful, they are confiscated.
• Deleting your own character or account is not a violation and is not penalized under these rules.
• Account closure. If you delete your account, please redeem any available Coins first; unredeemed Coins are void when the account is deleted, and pending Coins are void when they would have settled (the deletion page reminds you beforehand). If your account is banned for a violation, the previous bullet applies.

6. Subscriptions

• We offer monthly and yearly subscriptions at different levels; prices and what each level includes are shown on the purchase page. Subscriptions renew automatically until you cancel them. You manage and cancel subscriptions in your App Store or Google Play account settings; cancellation takes effect at the end of the current period. Deleting your Ithren account does not cancel a subscription.
• Instant credits. Each time a subscription starts or renews successfully, the level's instant credits are added right away. For yearly subscriptions, instant credits are added monthly: the first month at purchase and then once a month, 12 times in total; they stop if the subscription expires or is refunded.
• Daily credits. While your subscription is active, you can claim the level's daily credits in the app once a day. Daily credits not claimed that day are forfeited; they do not accumulate and are not reissued. The daily reset time is shown in the app.
• Credits delivered and claimed through a subscription are permanent credits. Subscriptions also include the member benefits listed on the purchase page (such as more characters, longer memory and monthly free illustrations); they do not include discounts on credit prices. If you have more than one active subscription (including a membership redeemed with Coins), each benefit uses the higher value; they do not stack.
• Free trials. We may offer a free trial for some subscriptions through the App Store or Google Play. Whether a trial is offered and whether you are eligible are decided by the store and shown on the purchase page. During a trial you receive member benefits and daily credits, but no instant credits; instant credits are added after the trial ends and the first actual payment succeeds. If you cancel during the trial, you are not charged and receive no instant credits. If you do not cancel before the trial ends, the subscription is charged at the price shown on the purchase page and renews automatically.

7. Refunds

• All purchases are processed by Apple or Google. Refund requests are handled by the store under the store's own policies; we cannot issue refunds for store purchases directly.
• By making a purchase, you consent to us providing information about your use of the purchased item (such as whether the credits were delivered and what proportion of all credits delivered by that purchase has been consumed) to Apple or Google, directly or through Kasskeep, the in-app purchase service we operate ourselves, so that the store can evaluate any refund request.
• If a purchase is refunded, we will deduct all credits added by that purchase, including the pack bonus, any first-purchase extra, and, for a subscription period, its instant credits and the daily credits claimed (except bonus credits that have already expired unused). If your balance is not enough, the shortfall is recorded as a debt on your account.
• While you have a debt, features that cost credits (such as chat, story illustrations, videos, voice playback and avatar generation) are paused; restoring purchases, managing or canceling subscriptions and requesting a refund from the store are not affected, and your account, chat history and data export remain available. Any later purchase or subscription credit (including renewals and daily credits) is applied to the debt first, and features resume once it is paid off.
• Accounts that have received a refund are no longer eligible for the first-purchase double or the new-member offer, and no longer receive gifts unrelated to a purchase (such as the sign-up gift, new-user rewards, achievement rewards, invite rewards and featured-share rewards); pack bonuses and subscription credits delivered with purchases are still given. Accounts linked to the same device or network that receive repeated refunds may be marked as high risk. Repeated or abusive refund requests may lead to suspension or termination of your account.

8. Your content

• "Your content" means the messages you send, characters you create (including names, descriptions, settings, images and greetings) and any other content you submit.
• You keep ownership of your content. You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, adapt (for example, for formatting or moderation), display and distribute your content as needed to operate, provide, secure and promote the Service. For characters you make public, this license includes showing them to other users and allowing other users to chat with them. The license ends when you delete the content or your account, except for content already shared with others in conversations, backups retained for a limited time, and records we must keep for legal or safety reasons.
• Continued availability of published characters. For characters you publish that other users have already chatted with, you also grant us a perpetual, irrevocable license, used only to: (1) keep providing the character to users who have already chatted with it, so their conversations and memories can continue, after you delete the character or your account or after we take the character over because of a violation; and (2) make changes needed for legal and Community Guidelines compliance (such as restoring an earlier approved version, adjusting its details or replacing images). Such characters are shown as maintained by "Ithren Official". When you delete your account we remove author information that identifies you from these characters, and no further Coins are credited to you for them.
• You are responsible for your content. You confirm that you have all rights needed to submit it, and that it does not infringe anyone's intellectual property, privacy or other rights.
• As between you and us, you may use AI replies generated in your conversations for personal, non-commercial purposes, subject to applicable law and the rights of character creators. AI replies may be similar to content generated for other users.
• Character images (including covers and avatars), story illustrations, videos, voice audio and similar content shown in the Service belong to their respective creators or to us. You may view and use them only within the Service. Without the rights holder's permission, you may not save or copy them by screenshot, screen recording, download, scraping or any other means, redistribute or publicly share them, or use them for any commercial purpose. To protect creators, we may add watermarks to this content, limit screenshots and screen recording on some screens, or provide it only through time-limited links.
• Notwithstanding the previous item, story illustrations and videos that you generate yourself in the Service may be used and shared for your personal purposes. The characters depicted in them still belong to their original creators, and you may not use them for any commercial purpose.
• You may publicly share story illustrations or videos you generated, together with a short caption, within the Service. Publicly shared illustrations, videos and captions are shown to other users (for example, on Discover), but your chat content is never made public. You can withdraw a share at any time, and we may remove publicly shared illustrations or videos under the Community Guidelines or according to the character creator's settings. Shares selected as featured may receive a small amount of bonus credits, which expire and cannot be exchanged for cash.
• Your creator profile (nickname, avatar, bio and public characters) is visible to other users, who can follow you and be notified when you publish a new character. Your bio must follow the Community Guidelines and is checked by moderation.
• We may review, block, remove or restrict any content that we believe violates these Terms or the Community Guidelines, but we are not obligated to monitor all content.

9. Zero tolerance for objectionable content and abusive users

We have zero tolerance for objectionable content and abusive users. You must follow the Community Guidelines. You must not use the Service to create, request or share content that breaks the Community Guidelines rules on sexual content and nudity (for example nudity in any image, explicit sexual content in a character profile or conversation, or sexual content involving non-consent, incest, bestiality or real people), involves minors in any sexual or harmful way, promotes violence, hate, harassment, self-harm or illegal activity, infringes the rights of others, or is spam. You must not attempt to bypass our safety systems or misuse the Service, for example by scraping, reverse-engineering, automated access or interfering with its operation.

Every user can report characters and AI messages and block creators in the app, or contact us about any user. We review reports within 48 hours and remove violating content and take action against users who post it.

10. Suspension and termination

• We may send you a reminder or warning, remove content, restrict features, suspend or permanently ban your account if we believe you have violated these Terms or the Community Guidelines, if required by law, or to protect users or the Service. Creator violations are handled in steps (reminder, warning, suspension, ban): a second warning within 90 days becomes a suspension and a third becomes a ban, as described in Section 5 and the Community Guidelines. For serious violations (such as content sexualizing minors) we may ban accounts immediately and report to the relevant authorities. You may appeal within 14 days as described in Section 5.
• If your account is banned for a violation, unused credits are forfeited to the extent permitted by law, and Coins are handled as described in Section 5.
• You can stop using the Service and delete your account at any time in the app; deletion is described in the Privacy Policy.
• Sections that by their nature should survive termination (including 4, 5, 7, 8, 11, 12 and 13) will survive.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI REPLIES WILL BE ACCURATE, COMPLETE OR APPROPRIATE. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. Nothing in these Terms limits liability that cannot be limited under applicable law, including your statutory rights as a consumer.

13. Governing law and disputes

These Terms are governed by the laws of Singapore, without regard to conflict-of-law rules. Disputes will be resolved by the courts of Singapore, unless mandatory consumer protection law where you live gives you the right to bring proceedings elsewhere.

14. Apple-specific terms

If you downloaded the app from the Apple App Store, these Terms are between you and us, not Apple. Apple is not responsible for the Service or its content and has no obligation to provide maintenance or support. Apple's Licensed Application End User License Agreement also applies to your use of the app, and Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you.

15. Changes

We may update these Terms from time to time. If we make material changes, we will notify you in the app before they take effect. Continuing to use the Service after the changes take effect means you accept them.

16. Contact

GRYFFINDOR PTE. LTD.
12 Woodlands Square, #13-62 Woods Square, Singapore 737715
Email: support@ithren.app

These Terms are available in English and Chinese. If there is any inconsistency between the versions, the English version prevails.